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Frequently Asked Questions for Pet Owners

How can MomentMD help my pet?

We focus on improving and enhancing continuity of care and preventive medicine. You can connect with local veterinarians and also invite your own Veterinarian to the platform to stay on top of your pet’s health. More than 70% of concerns can be resolved through a video consultation with a veterinarian. Our veterinarians can help answer your questions about your pet’s health, behavior, nutrition, and determine the seriousness of the situation. 

How do I set up my pet’s account?

You can add a pet during registration or add a pet after you login and access your profile page from the dashboard.

Is there a limit on how many pets I can add?

There is no limit and we cover most types of pets: Small Animal, Large Animal, Farm Animal, Equine, Exotic, and Pocket Pets. 

How does the chat work?

You may message your veterinarian for a week after the video consultation to follow up on your pet’s case. If you’re subscribed to the veterinarian, you receive unlimited messaging. 

Can I invite my own veterinarian to the platform?

Yes, you can tell your veterinarian to join and in some cases you can find local veterinarians on the platform. 

How much are the video consultations?

The video consultations are as low as $19.99 but may vary depending on the type of veterinarian.

How do I save my pet’s health information?

Each pet has a health panel where you can save their conditions, medications, procedures, allergies, lifestyle information, labs, x-rays, and more. 

Are encounters saved in my pet’s profile?

Yes, encounters are saved in the pet’s visit history which can be accessed at any time. 

Can I receive a prescription?

In order for providers to send a prescription the VCPR has to be met. To learn more about the provision please visit the AVMA’s website and look for your state: AVMA VCPR Provisions

How does a subscription work?

You can subscribe to a specific veterinarian on a monthly basis and receive unlimited video consultations and messaging within the veterinarians availability. 

Ready when life happens.

Our MomentMD app offers affordable, quality, round-the-clock care from local health providers for your whole family (pets, too).


Communication is Everything

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