Expert Pet Care,
Done With Love

If you select the profile icon in the top left of the header on the dashboard, you should see an option to ‘add pet’. This should allow you to add as many pets/animals as you’d like.

You can also select ‘add pet’ during registration.

To change your name, contact our support team at [email protected].

You can change your address directly from your profile.

After selecting your pet from the profile list in the top left of the header. Click on “My health” to enter your medical information. Every encounter you have with a veterinarian will be saved in your pet’s ‘visit history’.

There are two price-models on MomentMD, no insurance necessary:

Medical: Video Calls

– Video call: Starts at $25

– Subscription: Starts at $45/month

Specialty:

– Video call: Starts at $35

– Subscription: Starts at $65/month

Psychiatry:

– Initial consultation: Starts at $225

– Follow-up: Starts at $99

– Subscription: Starts at $375/month

Naturopathic Medicine:

– Initial consultation: Starts at $200

– Follow-up: Starts at $89

– Subscription: Starts at $350/month

Select the profile icon in the bottom right of the footer and then select ‘Payment Info’. Click ‘My Cards’ and select ‘Add Card’ or ‘Switch Card’.

You can review your transactions by clicking on ‘Payment Info’ in your ‘Profile’.

To cancel your membership: Select ‘Profile’ at the bottom right of the footer. Click on ‘Subscriptions’ and then click ‘Unsubscribe’.

Select a service from your dashboard then select the provider of your choice. Pick a time from their calendar, fill out the questionnaire about your health and then pay to confirm video visit.

Yes, you can request your veterinarian join our platform. Once they sign up, you can find them displayed in your network of veterinarians.

Generally speaking, refills or prescriptions are available from your MomentMD physician with an online video visit. In those states that allow it, new prescriptions for non-controlled medications may be prescribed at the discretion of your MomentMD physician. The physician will make that determination after conducting your online exam and obtaining information from you such as your medical history, last lab tests, and when you last had a physical exam.

You can email [email protected] and a member of our team will get back to you as soon as we can. For tech support contact [email protected].

Check that you’re on wifi and have a strong signal and rejoin the video call. If there’s still an issue connecting, let your provider know through the chat.

1. Go to your phone setting and make sure microphone and camera are enabled:
2. Close the MomentMD app by sliding up on the screen and flicking it up.

iOS: Settings>MomentMD>Microphone and Camera>Toggle on

Android: Settings>Apps>MomentMD>Permissions>Enable Camera and Microphone

2. If it’s still not working, delete the app and re-download. When prompted to enable microphone and camera, click ok.